Refund Policy
Due to the nature of our chocolate and food products, we are generally unable to accept returns on items once they have been delivered. If you are unhappy with your purchase, we encourage you to contact our team so we can review your concerns and assist you where possible.
You can contact us at: [email protected]
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. Where possible, please include photographs to help us assess the issue and resolve it promptly.
We will review the issue and, where appropriate, offer a replacement, refund, or alternative resolution. Please note that we cannot accept returns on gift cards, vouchers, or similar non-returnable items.
Lost or Delayed Items
At certain times, delivery services may experience delays. Please allow up to 3 weeks from dispatch for your order to arrive unless otherwise informed by our team regarding delays in production or availability.
If your order has not arrived within 3 weeks of dispatch, please contact us. In the first instance, we will aim to replace your order with the same item or a similar value product as quickly as possible. We appreciate your patience and understanding during busy periods or postal disruptions.
Refunds
If a refund is approved following inspection of your case, we will notify you and process the refund to your original payment method. Once processed, it may take additional time for your bank or card provider to complete and post the refund. We will always aim to resolve issues fairly and efficiently.
Contact Us
If you have any questions about refunds, returns, or issues with your order, please contact: