Delivery
We will do everything we can to ensure your chocolate and cocoa products arrive in good condition and within a reasonable timeframe. When you place an order with us, we aim for it to be prepared and ready for dispatch within 48 hours. This applies to products within our core chocolate range, subject to stock availability and production schedules.
Orders are dispatched using trusted courier services such as Royal Mail Tracked, and for larger parcels, DPD, UPS, or Parcelforce, depending on size, weight, and destination. Standard delivery and packaging costs start from £4.95, with final postage calculated based on the weight, size, and delivery location of your order.
We aim for most deliveries to arrive within 7 days of ordering, although delivery times may vary depending on courier services, seasonal demand, and external factors beyond our control.
If you have any queries regarding your delivery, please contact us at: [email protected]
Pre-Order Items
Some products, including seasonal ranges, corporate gifts, wedding favours, and bespoke chocolate collections, may be available on a pre-order basis. As these items are made to order, please allow up to 3 weeks for production and dispatch. We will notify you if additional preparation time is required.
International Delivery
At present, Grandma's Cocoa House Limited does not offer international shipping. We are, however, actively working towards expanding our delivery services and hope to offer worldwide shipping in the future. We appreciate your understanding and support as we continue to grow.
Chocolate and Cocoa Products — Special Conditions
Certain cocoa and chocolate products, including ingredients and specialist items, may have shipping costs calculated at checkout depending on courier availability and destination. Customers may also arrange their own courier collection where preferred, subject to agreement with our team.
Warm Weather Shipping
During warmer months, we may delay dispatch of chocolate orders to prevent melting or damage in transit. Where necessary, orders will be held safely and dispatched when temperatures are suitable for safe delivery. We will aim to notify customers of any expected delays due to weather conditions. However, we cannot always guarantee product condition if unexpected heat events occur during transit.